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Software Manual 21

Cellular Configuration

If you refresh this screen every few minutes and notice that the IP address is changing frequently, it is possible that the

router is connecting to the network and obtaining an IP address and then the connection to the cellular network is being

dropped. When the connection is re-established, the device is then issued a different IP address.

2.1.5.4 Authentication Issues

If you are using a GPRS/EDGE/HSDPA card, and have at least three LEDs of signal on the front panel signal meter, your

radio connection to the network may be just fine. The problem may lie in logging onto the cellular network.

Navigate to the Cellular Connection dialog window (Network -> Cellular Connection -> Configuration):

Verify your user name, password, and APN information. All three of these items can be case-sensitive and must be entered

exactly in order to properly log in to the cellular network.

• Click on the “Save” button for changes to be saved without activating the interface, the “Apply” button will save

your settings and apply them immediately. To revert to the previous settings, click on the “Revert” button.

2.1.5.5 Red Lion Technical Support

If you have followed all of the instructions up to this point, have satisfied yourself that you are not having an authentica-

tion problem, are convinced that you have sufficient reception, and your router is still not communicating, then please call

Red Lion Technical Support at 1-877-432-9908. Live support is available from 8:00 a.m. - 5:30 p.m. EST. If you call after

hours, please leave your contact information and a detailed description of your problem and we will respond to you the

following business day. We will be happy to assist you in getting your router operational.

When submitting a support question, it is most helpful to have a GatherStats from the unit in question. Please obtain one

from the Status -> GatherStats screen. Choose the Download Option, and save the resulting file to your PC. You may attach

it to an email to [email protected], describing your issue.

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RAM 6000 Technical Information Seite 21