RAM 12000V Technical Information

HP ENVY 13Maintenance and Service GuideDocument Part Number: 530626-001September 2009This guide is a troubleshooting reference used for maintaining an

Product descriptionMaintenance and Service Guide 1–3Audio HD audioSRS logo requirement Dolby Home Theater technology Supports Microsoft Premium requir

RecyclingMaintenance and Service Guide 11 – 516. Turn the display panel upside down.17. Remove the backlight frame from the display panel.ÅWARNING: Th

11 – 6 Maintenance and Service GuideRecycling19. Disconnect the display cable 1 from the LCD panel.20. Remove the screws 2 that secure the LCD panel t

Maintenance and Service Guide Index–1IndexAAC adapter, spare part numbers 3–7, 3–9, 3–10accessory battery connector 2–8action keys 2–3antennasdisconne

Index–2 Maintenance and Service GuideIndexDVD±RW and CD-RW SuperMulti Double-Layer Combo Driveprecautions 4–2spare part number 3–6, 3–10specifications

IndexIndex–3 Maintenance and Service GuideportsHDMI 2–7product description 1–4Universal Serial Bus (USB) 2–7power button 2–2power connector 2–6power c

Index–4 Maintenance and Service GuideIndexTtools required 4–1top components 2–1top coverremoval 4–8spare part number 3–4, 3–10, 4–8TouchPad 2–5TouchPa

1–4 Maintenance and Service GuideProduct descriptionPorts High-definition multimedia interface (HDMI) v1.3b supporting 1080p with HDCP key (HDMI-to-VG

Maintenance and Service Guide 2–12External component identificationComponents included with the computer may vary by region and model. The illustratio

2–2 Maintenance and Service GuideExternal component identificationButtonComponent DescriptionPower button When the computer is off, press the button

External component identificationMaintenance and Service Guide 2–3KeysItem Component Description(1) esc key Displays system information when pressed i

2–4 Maintenance and Service GuideExternal component identificationLightsItem Component Description(1) Caps lock light White: Caps lock is on.(2) Power

External component identificationMaintenance and Service Guide 2–5TouchPad and TouchPad buttonsItem Component Description(1) TouchPad on/off button Tu

2–6 Maintenance and Service GuideExternal component identificationFront componentsLeft-side componentsComponent DescriptionSpeakers (2) Produce sound.

External component identificationMaintenance and Service Guide 2–7Right-side componentsItem Component Description(1) Security cable slot Attaches an o

2–8 Maintenance and Service GuideExternal component identificationBottom componentsItem Component Description(1) Vents (3) Enable airflow to cool inte

© Copyright 2009 Hewlett-Packard Development Company, L.P.ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a tr

Maintenance and Service Guide 3–13Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial numbe

3–2 Maintenance and Service GuideIllustrated parts catalogItem Component Description(1) Serial number (s/n) This is an alphanumeric identifier that is

Illustrated parts catalogMaintenance and Service Guide 3–3Computer major components

3–4 Maintenance and Service GuideIllustrated parts catalogItem Description Spare part number(1) 13.1-in, AntiGlare, LED display assembly (includes web

Illustrated parts catalogMaintenance and Service Guide 3–5(6) WLAN module (continued):Intel WiFi Link 5100 802.11a/b/g WLAN module for use in Andorra,

3–6 Maintenance and Service GuideIllustrated parts catalogMass storage devicesItem Description Spare part number(1) Hard drive (includes rubber isolat

Illustrated parts catalogMaintenance and Service Guide 3–7Miscellaneous partsDescription Spare part numberAC adapter:65-W PFC HP Smart Adapter 530608-

3–8 Maintenance and Service GuideIllustrated parts catalogSequential part number listingSpare part number Description490371-001 Power cord for use in

Illustrated parts catalogMaintenance and Service Guide 3–9530607-001 HDMI-to-VGA adapter530608-001 65-W PFC HP Smart Adapter537921-001 Bluetooth modul

3–10 Maintenance and Service GuideIllustrated parts catalog538330-001 Hard Drive Mounting Kit (includes mass storage device bracket and mass storage d

Safety warning noticeÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly o

Maintenance and Service Guide 4–14Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tool

4–2 Maintenance and Service GuideRemoval and replacement proceduresDrive handlingÄCAUTION: Drives are fragile components that must be handled with car

Removal and replacement proceduresMaintenance and Service Guide 4–3The following table shows how humidity affects the electrostatic voltage levels gen

4–4 Maintenance and Service GuideRemoval and replacement proceduresWorkstation guidelinesFollow these workstation grounding guidelines: Cover the wo

Removal and replacement proceduresMaintenance and Service Guide 4–5Service tagWhen ordering parts or requesting information, provide the computer seri

4–6 Maintenance and Service GuideRemoval and replacement proceduresComponent replacement proceduresThis chapter provides removal and replacement proce

Removal and replacement proceduresMaintenance and Service Guide 4–7Battery✎The battery spare part kit includes one rubber foot.Before removing the bat

4–8 Maintenance and Service GuideRemoval and replacement proceduresTop coverBefore removing the top cover, follow these steps: 1. Shut down the comput

Removal and replacement proceduresMaintenance and Service Guide 4–93. Release the top cover by lifting the front edge 1 until it rests at an angle.4.

4–10 Maintenance and Service GuideRemoval and replacement proceduresKeyboard✎The keyboard spare part kit includes a keyboard cable.Before removing the

Maintenance and Service Guide ivContents1 Product description2 External component identificationTop components . . . . . . . . . . . . . . . . . . . .

Removal and replacement proceduresMaintenance and Service Guide 4–113. Remove the 45 Phillips PM1.5×1.5 screws that secure the keyboard to the top cov

4–12 Maintenance and Service GuideRemoval and replacement proceduresDigital Media Slot boardBefore removing the Digital Media Slot board, follow these

Removal and replacement proceduresMaintenance and Service Guide 4–13Speaker assemblyBefore removing the speaker assembly, follow these steps: 1. Shut

4–14 Maintenance and Service GuideRemoval and replacement procedures4. Disconnect the speaker assembly cable 1 from the system board.5. Release the sp

Removal and replacement proceduresMaintenance and Service Guide 4–15Mass storage device✎The mass storage spare part kit includes a rubber isolator.Bef

4–16 Maintenance and Service GuideRemoval and replacement proceduresWLAN moduleBefore removing the WLAN module, follow these steps: 1. Shut down the c

Removal and replacement proceduresMaintenance and Service Guide 4–17Remove the WLAN module:ÄCAUTION: To prevent an unresponsive system, replace the wi

4–18 Maintenance and Service GuideRemoval and replacement proceduresBluetooth module✎The Bluetooth module spare part kit does not include a Bluetooth

Removal and replacement proceduresMaintenance and Service Guide 4–19Display assembly✎The display assembly spare part kit includes a webcam module and

4–20 Maintenance and Service GuideRemoval and replacement proceduresSystem board✎The system board spare part kit includes replacement thermal material

v Maintenance and Service GuideContents4 Removal and replacement proceduresPreliminary replacement requirements . . . . . . . . . . . . . . . . . . .

Removal and replacement proceduresMaintenance and Service Guide 4–21Remove the system board:1. Remove the Phillips PM1.5×3.0 screw 1 that secures the

4–22 Maintenance and Service GuideRemoval and replacement procedures7. Lift the left side of the system board 1 until it rests at an angle.8. Remove t

Removal and replacement proceduresMaintenance and Service Guide 4–23Power connector cableBefore removing the power connector cable, follow these steps

4–24 Maintenance and Service GuideRemoval and replacement proceduresSATA cableBefore removing the SATA cable, follow these steps: 1. Shut down the com

Removal and replacement proceduresMaintenance and Service Guide 4–25RTC batteryBefore removing the RTC battery, follow these steps: 1. Shut down the c

4–26 Maintenance and Service GuideRemoval and replacement proceduresMemory moduleBefore removing the memory module, follow these steps: 1. Shut down t

Removal and replacement proceduresMaintenance and Service Guide 4–27Fan/heat sink assemblyBefore removing the fan/heat sink assembly, follow these ste

4–28 Maintenance and Service GuideRemoval and replacement procedures3. Disconnect the fan cable 1.4. Following the 1, 2, 3, 4, 5, 6 sequence stamped i

Maintenance and Service Guide 5–15Setup Utility (BIOS)Starting Setup UtilitySetup Utility is a ROM-based information and customization utility that ca

5–2 Maintenance and Service GuideSetup Utility (BIOS)Navigating and selecting in Setup UtilityBecause Setup Utility is not Windows based, it does not

ContentsMaintenance and Service Guide vi6 SpecificationsComputer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setup Utility (BIOS)Maintenance and Service Guide 5–3Exiting Setup UtilityYou can exit Setup Utility with or without saving changes. To exit Setup Ut

5–4 Maintenance and Service GuideSetup Utility (BIOS)System Configuration menuDiagnostics menuSelect To do thisLanguage Support Change the Setup Utili

Setup Utility (BIOS)Maintenance and Service Guide 5–5Updating the BIOSUpdated versions of the BIOS may be available on the HP Web site.Most BIOS updat

5–6 Maintenance and Service GuideSetup Utility (BIOS)BIOS installation procedures vary. Follow any instructions that are displayed on the screen after

Maintenance and Service Guide 6–16SpecificationsComputer specificationsMetric U.S.DimensionsWidth 32.0 cm 12.6 inDepth 21.5 cm 8.5 inHeight 2.1 cm 0.8

6–2 Maintenance and Service GuideSpecifications13.1-in HD+ display specificationsMetric U.S. DimensionsHeight 16.4 cm 6.5 inWidth 29.0 cm 11.4 inDiago

SpecificationsMaintenance and Service Guide 6–313.1-in HD display specificationsMetric U.S. DimensionsHeight 16.4 cm 6.5 inWidth 29.0 cm 11.4 inDiagon

6–4 Maintenance and Service GuideSpecificationsHard drive specifications250-GB* 160-GB* 120-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm

SpecificationsMaintenance and Service Guide 6–5Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specificationsApplicable disc Read: Write: BD-ROM,

6–6 Maintenance and Service GuideSpecificationsDVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specificationsApplicable disc Read: Write:CD-DA, C

vii Maintenance and Service GuideContents9 Connector pin assignmentsAudio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SpecificationsMaintenance and Service Guide 6–7System DMA specificationsSystem memory map specificationsHardware DMA system function DMA0 Not applicab

6–8 Maintenance and Service GuideSpecificationsSystem interrupt specificationsHardware IRQ System functionIRQ0 System timerIRQ1 Standard 101-/102-key

SpecificationsMaintenance and Service Guide 6–9System I/O address specificationsI/O address (hex) System function (shipping configuration) 000–01F DM

6–10 Maintenance and Service GuideSpecifications0C0–0DF Direct memory access controller0F0–0F0 Numeric data processor0200–027F Motherboard resources3B

Maintenance and Service Guide 7–17Screw listingThis chapter provides specification and reference information for the screws used in the computer. The

7–2 Maintenance and Service GuideScrew listingPhillips PM2.0×6.0 screwWhere used: 2 screws that secure the system board to the base enclosureColor Qua

Screw listingMaintenance and Service Guide 7–3Phillips PM2.0×3.0 screw Where used: 6 screws that secure the top cover to the base enclosureColor Quant

7–4 Maintenance and Service GuideScrew listingPhillips PM1.5×1.5 screw Where used: 45 screws that secure the keyboard to the top coverColor Quantity L

Screw listingMaintenance and Service Guide 7–5Phillips PM2.0×4.0 screwWhere used: 3 screws that secure the Digital Media Slot board to the base enclos

7–6 Maintenance and Service GuideScrew listingWhere used: 2 screws that secure the WLAN module to the system boardWhere used: 5 screws that secure the

Maintenance and Service Guide 1–11Product descriptionCategory DescriptionProduct name HP ENVY 13 Notebook PCProcessors Intel® Core™2 Duo SL9600 2.13-G

Screw listingMaintenance and Service Guide 7–7Phillips PM1.5×3.0 screwWhere used: One screw that secures the mass storage device bracket to the base e

7–8 Maintenance and Service GuideScrew listingWhere used: One screw that secures the power connector bracket to the base enclosureWhere used: 6 screws

Screw listingMaintenance and Service Guide 7–9Phillips PM2.0×5.0 screwWhere used: 2 screws that secure the speaker assembly to the base enclosureColor

7–10 Maintenance and Service GuideScrew listingWhere used: 2 screws that secure the display assembly to the computer

Maintenance and Service Guide 8–18Backup and recoveryRecovery after a system failure is as complete as your most current backup. HP recommends that yo

8–2 Maintenance and Service GuideBackup and recoveryCreating recovery discsHP recommends that you create recovery discs to be sure that you can restor

Backup and recoveryMaintenance and Service Guide 8–3Backing up your informationAs you add new software and data files, you should back up your system

8–4 Maintenance and Service GuideBackup and recoveryUsing Windows Backup and RestoreTo create a backup using Windows Backup and Restore, follow these

Backup and recoveryMaintenance and Service Guide 8–5Restore to a previous date and timeTo revert to a restore point (created at a previous date and ti

8–6 Maintenance and Service GuideBackup and recoveryRecovering from the dedicated recovery partition (select models only)✎Computers with an SSD may no

1–2 Maintenance and Service GuideProduct descriptionPanel 13.1-in AntiGlare, high-definition (HD)+, light-emitting diode (LED) display assembly13.1-in

Maintenance and Service Guide 9–19Connector pin assignmentsAudio-in (microphone)Pin Signal1 Audio signal in2 Audio signal in3Ground

9–2 Maintenance and Service GuideConnector pin assignmentsAudio-out (headphone)Pin Signal1 Audio out, left channel2 Audio out, right channel3Ground

Connector pin assignmentsMaintenance and Service Guide 9–3HDMIPin Signal1 TMDS data 2+2 TMDS data 2 shield3 TMDS data 2-4 TMDS data 1+5 TMDS data 1 sh

9–4 Maintenance and Service GuideConnector pin assignmentsUniversal Serial Bus Pin Signal1+5 VDC2Data3 Data +4Ground

Maintenance and Service Guide 10–110Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltag

10–2 Maintenance and Service GuidePower cord set requirementsRequirements for specific countries and regionsCountry/region Accredited agency Applicab

Maintenance and Service Guide 11 – 111RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of it in general household

11 – 2 Maintenance and Service GuideRecyclingTo disassemble the display assembly, follow these steps:1. Remove all screw covers 1 and screws 2 that se

RecyclingMaintenance and Service Guide 11 – 34. Disconnect all display panel cables 1 from the display inverter, and then remove the inverter 2.5. Rem

11 – 4 Maintenance and Service GuideRecycling9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display pa